Officer – Operations

Job description

Purpose of the role:

To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs).

Areas of Responsibility & brief description

• Document scrutiny and collection of applications for visa processing
• Handle customer/applicant queries personally or via email, telephone
• Handle cash and bank related transactions if assigned and ensure 100% accuracy
• Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
• Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
• Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
• Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers
• Encourage applicants to provide feedback on services provided and their overall experience at the application centre
• Ensure that the entire process is completed within the mandated Turn Around Time
• Assist Deputy Manager/Operations Manager in execution of WB Project
• Ensure judicious use of natural resources
• Adhere to the environment health and safety policy/objectives and guidelines of the organization

Requirements

Education: Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)

Experience: 0 – 12 months of experience preferably in Travel and Tourism or Service industry

Knowledge & Key Skills:

• Basic Knowledge of Computer skills
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• Knowledge of local language
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness

Languages:

• Russian and Polish – Fluent
• English – Intermediate and above

We offer

• Multicultural environment
• Friendly international team
• Opportunity for professional development and career growth