Ogłoszenie numer: 3043940, from 2020-02-14
VFS Global is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages administrative and non-judgmental tasks related to visa, passport, identity management and other citizen services for its client governments enabling them to focus entirely on the critical task of assessment.
Officer – Operations
Location: Poznań
Job description
Purpose of the role:
To facilitate the VISA application process & handle front office & back office operations conducted at the respective Visa Application Centres (VACs).
Areas of Responsibility & brief description
- Document scrutiny and collection of applications for visa processing
- Handle customer/applicant queries personally or via email, telephone
- Handle cash and bank related transactions if assigned and ensure 100% accuracy
- Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
- Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc.
- Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
- Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers
- Encourage applicants to provide feedback on services provided and their overall experience at the application centre
- Ensure that the entire process is completed within the mandated Turn Around Time
- Assist Deputy Manager/Operations Manager in execution of WB Project
- Ensure judicious use of natural resources
- Adhere to the environment health and safety policy/objectives and guidelines of the organization
Requirements
Education: Minimum: Pursuing Graduation (Minimum 12 years of Formal Education)
Experience: 0 – 12 months of experience preferably in Travel and Tourism or Service industry
Knowledge & Key Skills:
- Basic Knowledge of Computer skills
- Proficiency in MS office & good typing speed
- Adaptability and presence of mind to handle customer queries and complaints
- Knowledge of local language
- Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
Languages:
- Russian and Polish – Fluent
- English – Intermediate and above
We offer
- Multicultural environment
- Friendly international team
- Opportunity for professional development and career growth