Online Account Consultant
Context:
Client Implementation & Integration Services Team is responsible for regional administration and support of Online solutions for corporate travel. We are currently looking for a Online Account Consultant.
Skills & Competencies:
- Good command of English language including writing and verbal communication skills
- Ability to work independently but with a team-focused and out-of-the-box approach
- Quick learning skills
- Ability to manage multiple projects utilizing strong planning and organizational skills
- Investigation, diagnostic and problem solving skills (the Sherlock Holmes factor) with pro-active approach and mindset on client satisfaction
- Technical aptitude (active usage of MS Office Package). Familiarity with tourism-related applications such as GDSes, OBTs would be an asset
Duties:
- Work on multiple applications and keep abreast of their updates
- Foster a culture of teamwork by assisting colleagues when workload permits
- Effectively communicate with a variety of internal and external clients
- Reproduce technical issues, diagnose causes, identify temporary and long-term solutions and communicate status updates to clients
- Present complex technical information to non-technical audiences
- Perform on-going maintenance of applications and offer setting enhancements to meet end user needs
We offer:
- Friendly atmosphere in dynamic, creative work environment
- 2-week introductory training to accommodate with new tools and processes
- Wide range of certified trainings including tools globally recognized in tourism
- Career development opportunities in global CI&IS structure
- Benefits such as private medical care, lunch card, life insurance, sports card, IATA card
- Flexible work shifts
- Management who listens, values employees’ opinions and strongly believes in teamwork
About CWT
Carlson Wagonlit Travel (CWT) is a global leader specializing in business travel management and our travel counselors know that teamwork and great results have no boundary. We are proud to have been named the most admired Travel Management Company – and we are even more proud that we achieved it together.
Job Details:
Scope: Regional
Region: EMEA
Country: Poland
Location: Warsaw
Employment Type: Permanent
Reporting to: Section Manager
Department: Client Implementation & Integration Services, Online Support & Maintenance