Online Customer Service Advisor with English

Requirements:

• A degree-level education (any subject) 
• Fluency in English (verbal and written)
• Additional languages at business level advantageous
• Excellent interpersonal and communication skills
• A logical and analytical approach to problem solving
• Confident to employ basic maths skills, particularly mental arithmetic. Strong organisational and time management skills
• Literacy in MS Office

Responsibilities:

As a trainee, your role will be to help deliver world-class and industry leading support to our global client base. You don’t need a background in finance to apply; we’re looking for people with a passion for providing excellent service and who have an interest in learning more about financial markets. This entry level role is ideal for those with strong interpersonal skills seeking work in a fast-paced, challenging and team-focused environment.

• Providing front line support to our clients across phone, email, web chat and social media
• Answering queries from our international client base on all of our products and platforms
• Resolving trade disputes
• Providing clients with technical support with our front-end platforms and chart packages
• Proactively conversing with our clients about financial markets and our latest innovations
• Conducting audit checks and client administration tasks

We offer:

• A possibility of taking part in setting up a new marketing, Customer Service and IT departments in Poland
• Participation in interesting and challenging projects in global structures
• Opportunity to develop and broaden skills
• Attractive salary, bonuses and benefits package
• Pleasant working atmosphere