Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Your Tasks
- Providing On Site 2nd line support for an international customer on different location in Warsaw
- Analyzing and solving IT issues related to software and hardware
- Troubleshooting and configuring of Microsoft Windows Environment, Network and Office applications
- Maintaining positive relations with our end-users
- Managing & cooridinating an asset
- Hands & Eyes Support
- Detecting faults and providing efficient and effective solutions
- Ensuring all work is delivered consistently and in accordance with scope of work
- Having a full awareness of service level KPI’s and delivering in accordance with these under guidance of the Service Delivery Manager
- Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
- Working in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety
- Min. 3 years of experiance (IT Specialist / System Integration)
- Level 2 / User Support Onsite,
- Experience with ticketing systems and HP hardware and Win 10 / Outlook / Microsoft Support /PC/laptops configuration (software and hardware)
- Excellent Polish and good English
- Knowledge of Network Domain, TCP/IP, MS Windows, Active Directory
- Problem solving orientation
- Good communication skills
- Driver licence
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Working on shifts
- Hybrid work possibility
- A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner, and family members
Your Tasks
- Providing On Site 2nd line support for an international customer on different location in Warsaw
- Analyzing and solving IT issues related to software and hardware
- Troubleshooting and configuring of Microsoft Windows Environment, Network and Office applications
- Maintaining positive relations with our end-users
- Managing & cooridinating an asset
- Hands & Eyes Support
- Detecting faults and providing efficient and effective solutions
- Ensuring all work is delivered consistently and in accordance with scope of work
- Having a full awareness of service level KPI’s and delivering in accordance with these under guidance of the Service Delivery Manager
- Helping to ensure that Hemmersbach delivers a high level of customer satisfaction, which also meets the business goals
- Working in accordance with suppliers and customer’s rules and regulations for the purposes of health and safety
- Min. 3 years of experiance (IT Specialist / System Integration)
- Level 2 / User Support Onsite,
- Experience with ticketing systems and HP hardware and Win 10 / Outlook / Microsoft Support /PC/laptops configuration (software and hardware)
- Excellent Polish and good English
- Knowledge of Network Domain, TCP/IP, MS Windows, Active Directory
- Problem solving orientation
- Good communication skills
- Driver licence
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Expand parking / Company bus from Wroclaw
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Expand parking / Company bus from Wroclaw
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.