Operational Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

For our Client, Shared Service Centre in Poznan, we are currently looking for Senior Operational Manager with advanced level of English.

The key responsibilities include overseeing all work-streams across the Center and monitoring SLAs as well as preparing regular KPIs and dashboards. Moreover Senior Operational Manager will need to drive regular reviews of the service performance with Business Unit CFOs and Financial Controllers and manage continuous improvement and standardization of the processes. Scope of responsibilities also includes planning the budgets of the Center as well as regular monitoring actuals vs budget and implementing necessary optimizations whenever necessary as well as other ad hoc type of tasks and projects.

The ideal candidate for this role should have at least 5 years of managerial experience in the SSC/BPO environment and solid understanding of accounting processes and interactions between the processes. Moreover strong leadership skills and project management skills and solid experience in leading projects as a project manager. SIX SIGMA certification and experience in driving LEAN and KAIZEN initiatives are required as well as fluency in English.

Our Client offers challenging job in a dynamic environment, comprehensive salary and full benefit package.