Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Operations Manager
Job location: Kraków
Nr ref.: 6-26-27421/PC
A major and fast expanding international company, operating all over world is looking for qualified candidates to fill the position of Operations Manager.
Responsibilities :
As an Operations Manager you will have overall responsibility for the daytoday
running of the CRM business in Krakow comprising both external
(Client relationship) and internal aspects of vendor operation.The role is focused on ensuring highquality service offered by various multilingual Customer facing and backoffice
teams and ensuring effective cooperation with various internal and external stakeholders.
In order to be successful in this role you have to embrace a fast changing and
dynamic environment, have experience in leading Customer Service and
backoffice teams in EMEA environment of minimum 100+ employees, be
comfortable interacting at all levels within your own organization while
managing senior relationships within the customer's organization.
Responsibilities :
As an Operations Manager you will have overall responsibility for the daytoday
running of the CRM business in Krakow comprising both external
(Client relationship) and internal aspects of vendor operation.The role is focused on ensuring highquality service offered by various multilingual Customer facing and backoffice
teams and ensuring effective cooperation with various internal and external stakeholders.
In order to be successful in this role you have to embrace a fast changing and
dynamic environment, have experience in leading Customer Service and
backoffice teams in EMEA environment of minimum 100+ employees, be
comfortable interacting at all levels within your own organization while
managing senior relationships within the customer's organization.
Requirements:
- At least 3 years of experience as an Operationns Manager
- Good knowlede about work in Outsourcing, B2B sector, using technology to prospect and acquire new clients, identifying new markets and business opportunities
- Experience in leading complex structures,liaising with various stakeholders within the organization
- Experience in shaping company strategy,crossdepartmental cooperation and process/service improvements
- Outstanding interpersonal skills, initiative, problemresolution skills, negotiation skills
- Strong process analysis skills. Excellent judgment, logic and reasoning skills
- Ability to handle multiple assignments, with effective resolution of conflicting priorities
- Knowledge of Polish labour law and Polish market specificity
- Experience in working in a high tech / Digital Marketing environment preferred.
Benefits:
- Competitive salary
- Real challenges in fast paced, inspiring international environment
- Professional trainings
- Private medical care and good benefit package
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".