Operations Specialist (supplier change/billing/back office)
Miejsce pracy: Warszawa
The Operations Specialist will be responsible for running, ensuring quality of service and cost efficiency of the supplier change/billing/back office operations supporting the supply of power and gas to end customers in Poland.
Under supervision and in consultation with the Head Operations, she/he runs the supplier change/billing/back office in day-to-day operations.
Key Responsibilities Include
- Run and develop all actions in scope of supplier change/billing/back office operations for power and gas customers
- Support developing of processes and later in implementation them in the IT systems
- Drive continuous improvement initiatives by tracking and improving pre-agreed KPIs
- Automate and continuously improve mass workflow processes and document processing
- Deliver the best customer’s experience on the Polish energy market regarding supplier change/billing/back office
- Constant support of sales forces and other teams in their actions
- Reporting changes in the tariffs of current contracts of power and gas
- The current complaint handing on the switching process
Desired Skills and Experience
- Prior experience as a operations specialist responsible for supplier change/billing/back
- office in gas sector
- Deep understanding of work flow processes involving document processing
- Constantly working on performance development, processes efficiency and optimization
- Knowledge of the Polish gas industry
- Experience with large CRM/risk management systems would be an advantage
- Very good team working skills
- Business results driven, effective team player with a strong sense of customer orientation
- Good spoken and written business English