Operations Specialist (supplier change/billing/back office)

The Operations Specialist will be responsible for running, ensuring quality of service and cost efficiency of the supplier change/billing/back office operations supporting the supply of power and gas to end customers in Poland.

Under supervision and in consultation with the Head Operations, she/he runs the supplier change/billing/back office in day-to-day operations.

• Run and develop all actions in scope of supplier change/billing/back office operations for power and gas customers
• Support developing of processes and later in implementation them in the IT systems
• Drive continuous improvement initiatives by tracking and improving pre-agreed KPIs
• Automate and continuously improve mass workflow processes and document processing
• Deliver the best customer’s experience on the Polish energy market regarding supplier change/billing/back office
• Constant support of sales forces and other teams in their actions
• Reporting changes in the tariffs of current contracts of power and gas
• The current complaint handing on the switching process

• Prior experience as a operations specialist responsible for supplier change/billing/back
• office in gas sector
• Deep understanding of work flow processes involving document processing
• Constantly working on performance development, processes efficiency and optimization
• Knowledge of the Polish gas industry
• Experience with large CRM/risk management systems would be an advantage
• Very good team working skills
• Business results driven, effective team player with a strong sense of customer orientation
• Good spoken and written business English