Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
For our office in Kraków, due to dynamic development of our team, we are looking for an ambitious, accountable and open-minded person with hands-on approach, open to new knowledge and challenging goals.
The main purpose of the role is to ensure excellent Client service within Logistic, Order Management and Planning area. There is also a possibility to take part in Transition process from our Client’s European locations.
As a member of the team, provide the logistics and order management services according to the agreed service levels and key measurement targets. Deliver a high quality and cost effective operations to the Client. Identify of exceptions and providing resolution to issues.
Perform tasks in line with the written procedures or assigned by a senior staff.
The successful candidate will be responsible for processing transactions and producing outputs in the following areas:
- Receive orders from multiple sources and Client locations in EMEA, CIS and LATAM countries
- Create, validate, modify or cancel Orders
- Create and Maintain of Delivery and Shipment documents
- Administrative updating of Master Data, Customer Profiles and Agreements
- Actively communicate with market, Vendors and supply contacts to identify and correct issues according to the SLA and KPI’s
- Good organizational skills of daily & project (if relevant) work
- Data accuracy (material master, customer and product range)
- Degree in Supply Chain, Business, Commercial Apprenticeship or equivalent working experience will be an asset
- Microsoft office tools literacy
- Lean thinking / process orientation
- Open minded communicator and negotiator
- Team player
- Fluent knowledge of English, second European language (preferably German or French) will be an asset
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000professionals in 30 languages
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionalsin the field of PMP, SAP, ACCA, etc.
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance), flexible forms of employment (FLEXI Program). You can recommend friends in Referral Programand collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
