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Supply Chain structure which is currently being dynamically developed here in Cracow is looking for professionals specializing in customer service. The department includes Order Management, Order scheduling, Demand and Supply Planning. The department is new but it is expected to become a Center of Excellence in the global structures in the near future soon. Supply Chain is supporting sales process and operations on daily basis starting from forecasting through order scheduling and management, securing material availability up to shipping. The biggest part of Supply Chain is Order Management structure which is already processing & managing orders & projects for Europe, Africa, Middle East and North America soon. We are looking for specialists ready to start new challenge, which will be Latin America area.
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Order Management Coordinator (Latin America)
Miejsce pracy: Kraków
Job ID: 114065
Scope of Responsibilities/Expectations:
Managing and prioritization of critical orders on first in, first out basis
• Ability to function effectively in matrix oriented team environment
• Team with key work partners to achieve supply chain cycle time and quality goals.
• Being a point of contact for customer order processing and ensuring orders are shipped timely and meeting customer's required ship dates
• Managing and coordinating critical orders provide Customer Order Fulfillment expert support of how orders are entered and be proactive in the management of the exceptions to the Infrastructure and devices utilized by direct sales team
• Ensure technical and commercial order checks are done
• Work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction.
• Working overtime and holidays as required during busy periods
• Adapting to a fast paced business with a focus on first in, first out cycle time on all requests while maintaining the ability to refocus quickly if business needs dictate
• Participating in monthly close activities that result in heavier workloads and are critical to corporate financial performance opportunity for growth and advancement.
• Ability to function effectively in matrix oriented team environment
• Team with key work partners to achieve supply chain cycle time and quality goals.
• Being a point of contact for customer order processing and ensuring orders are shipped timely and meeting customer's required ship dates
• Managing and coordinating critical orders provide Customer Order Fulfillment expert support of how orders are entered and be proactive in the management of the exceptions to the Infrastructure and devices utilized by direct sales team
• Ensure technical and commercial order checks are done
• Work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction.
• Working overtime and holidays as required during busy periods
• Adapting to a fast paced business with a focus on first in, first out cycle time on all requests while maintaining the ability to refocus quickly if business needs dictate
• Participating in monthly close activities that result in heavier workloads and are critical to corporate financial performance opportunity for growth and advancement.
Specific Knowledge/Skills:
• Excellent knowledge of English and Spanish languages (customer support responsibilities are for Mexico, South America , Central America and the Caribbean region)
• Perfect communication skills, self-motivated and able to work under pressure
• University degree (bachelor/master)
• 2-3 years experience in order management or related experience preferred
• Excellent organization skills and time management
• Detail-oriented
• ORACLE or other database system experience preferred
We offer:
• Being part of emerging Supply Chain, which is going to expand and allow employees to develop themselves
• Competitive salary and additional compensation system for flexibility
• 8 hour working day (30 minutes lunch break included)
• 2nd shift:(14-15:00 start; 22-23:00 finish)
• Strong team-oriented culture
• Private medical coverage
• Life insurance
• Comfortable work conditions (modern offices, parking space)
• Current office location B2B Bonarka
• Benefits cafeteria (multisport, cinema tickets etc.)
• Company supported social activities (ski team, volleyball etc.)
• Motorola Solutions is supporting CSR activities and encourages employees to participate
If interested please apply through online form available at APLIKUJ TERAZ button below.