Order Management Coordinator with German

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Supply Chain structure which is currently being dynamically developed here in Cracow. It includes Order Management, Order scheduling, Demand and Supply Planning. The department is new on one hand but it already became a Center of Excellence in the global structures. Supply Chain is supporting sales process and operations on daily basis starting from forecasting through order scheduling and management, securing material availability up to shipping.

• Managing and prioritization of critical orders on first in, first out basis
• Ability to function effectively in matrix oriented team environment
• Team with key work partners to achieve supply chain cycle time and quality goals.
• Being a point of contact for customer order processing and ensuring orders are shipped timely and meeting customer’s required ship dates
• Managing and coordinating critical orders provide Customer Order Fulfillment expert support of how orders are entered and be proactive in the management of the exceptions to the Infrastructure and devices utilized by direct sales team
• Ensure technical and commercial order checks are done
• Work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction.
• Adapting to a fast paced business with a focus on first in, first out cycle time on all requests while maintaining the ability to refocus quickly if business needs dictate
• Participating in monthly close activities that result in heavier workloads and are critical to corporate financial performance opportunity for growth and advancement.

This is a temporary (10 month) full time contract.

• Very good knowledge of German (C1)
• 1 year experience in order management or related customer service experience
• Good knowledge of English (B2/C1)
• Perfect communication skills, self-motivated and able to work under pressure
• University degree (bachelor/master)
• Excellent organization skills and time management
• Detail-oriented
• Oracle or other database system experience will be an advantage