Order Management Coordinator

(1st shift)

At Motorola Solutions, we create technologies our customers refer to as their lifeline.  Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.  Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.  Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.

Department Overview

The Supply Chain Center in Krakow is part of Motorola Solutions’ (MSI) global network which provides world class Demand & Supply Planning, Order Management, Order Scheduling, Delivery, Distribution & Repair Operations to all Motorola Solutions entities, being a Center of Excellence for MSI globally. Supply Chain Operations is responsible for maximizing the efficiency and productivity of the operations and plays a crucial role in supporting the sales process through proper forecasting, order scheduling & management, securing material availability, shipping and delivery to our customers.

• Managing and prioritization of critical orders on the first-in, first-out basis
• Ability to function effectively in a matrix oriented team environment
• Team with key work partners to achieve supply chain cycle time and quality goals
• Being a point of contact for customer order processing and ensuring orders are shipped timely and meeting customer’s required ship dates
• Managing and coordinating critical orders provide Customer Order Fulfillment expert support of how orders are entered and be proactive in the management of the exceptions to the Infrastructure and devices utilized by direct sales and Project teams
• Ensure technical and commercial order checks are done
• Work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction
• Adapting to a fast-paced business with a focus on first in, first out cycle time on all requests while maintaining the ability to refocus quickly if business needs dictate
• Participating in monthly close activities that result in heavier workloads and are critical to corporate financial performance opportunity for growth and advancement

• Good spoken and written English
• Perfect communication skills, self-motivated and able to work under pressure
• University degree (bachelor/master)
• at least 1-year experience in order management or related customer service experience
• Excellent organization and time management skills
• Detail-oriented
• Oracle or other database system experience will be an advantage