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Motorola Solutions Order Management department |
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Order Management Coordinator
Miejsce pracy: Kraków
Job ID: 111602
Scope of Responsibilities/Expectations:
Order Management Coordinator will provide customer support to Channel Partners operating throughout EA in accordance to Channel Partner contracts as well to global and regional OM processes and procedures.
Responsibilities will include:
- Complete order management / order cycle for all Channel Partner and internal indirect orders EA.
- -Order entry
- -Change order process
- -Hold management in close cooperation with:
- finance, credit, export control, product groups, PM’s, sales etc.
- -Information about order status towards our Channel Partners
- -Coordination of orders with Supply Chain
- -Coordination of orders with Export / Shipping Department
- Following all Export Control Regulations
- Being main contact person for Channel Partners in regards to order management and complaint handling as well order related issues for EA / Customer Advocate
- Handling of customer complaints
- Being contact person for Channel Partner and internal related issues and questions around MOL
- ( Motorola Online )
- Providing Sales support with regards to order management and customer queries
- Audit support
- University degree (bachelor of business administration / master) or comparable
- formal industrial and commercial education
- Minimum 2 years of work experiences in relevant field and customer focused
- environment
- Fluent English verbal and written
- Excellent command of Spanish or German
- Excellent knowledge about MS office
- Excellent time management
- Dynamic, creative and good ability to present and assert oneself
- Excellent communication skills, self motivated and able to work
- under pressure
- Ability to make quick informed decisions
- High rate of sensitivity of the mentality, business culture and practices
- in a multicultural environment
- Willingness to travel approx.5%
We offer:
- Competitive salary package
- Strong team-oriented culture
- Comfortable work conditions (high class offices, parking space, volleyball field on site)
- Private medical coverage
- Life insurance and Multi-benefit Card
- Relocation package for candidates from outside of Małopolska