Hi Genpacteer to be,
Which is your biggest dream? How do you imagine your journey from now on? Ambition will certainly help you explore to the moon and back, we are sure of that, but doing so in a multicultural environment, surrounded by great people will make the experience memorable. At Genpact, young professionals can learn about accounting, procurement, customer service, while even upgrading their language skills. Sounds good, right?
Our colleagues have access to a wide range of learning and development opportunities, special discounts and subscriptions, insurances and wellbeing activities, while building solid knowledge on a wide range of activities.
Learn more about Genpact from www.genpact.com / www.youyourself.pl
Order Management Specialist with German
Miejsce pracy: Kraków
Responsibilities
- Creating and booking of Orders in the ERP system
- Handling customer requests
- Ensure resolution to customer requests
- Contact with the customers via e-mails/phone
- Updating the information in the system (regarding clients, supplies, pricing)
- Gathering information from logistics partners
- Building a relation with clients and sales representatives
- Checking and solving potential issues between client purchase orders and system information
- Solving issues regarding damaged goods, shipment delayed, etc.
- Handling complaints related to logistics and return transports
What are we looking for?
- Very good knowledge of German, min. B2
- Communicative level of English
- Good MS Office (especially MS Excel) knowledge
- Analytical thinking and ability to learn fast
- Personal culture and ability to deal with the client properly
- High motivation and willingness to learn
- Ability to work under time pressure
What can we offer?
- Attractive salary
- Stable job offer – employment contract
- Work in the multicultural environment
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy)