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Inviting applications for the role of Order Management Specialist with German.
Responsibilities:
- Daily monitoring the assigned orders and customer requests,
- Resolving customer requests,
- Creating and booking of orders,
- Contact with the customers via e-mails/phone,
- Capturing information from logistics partners and informing customers regarding availability and deliveries,
- Checking and solving potential issues between client purchase orders and system information,
- Solving issues regarding damaged goods, shipment delays, etc.
- Handling complaints related to logistics and return transports,
- Offering resolutions for internal updating requests: credit/ debit notes, reimbursements,
- Communicating with the warehouse and forwarders and efficiently manage the delivery process,
- Preparing the relevant documents for the orders (export, transport, customs),
- Proposing resolution for streamlining activities and taking part in projects to implement these ideas,
- Updating the information in the system.
Qualifications:
- Very good knowledge of German – B2/C1,
- Very good knowledge of English - B2,
- Knowledge of French - nice to have,
- Good MS Office (especially MS Excel) knowledge,
- Analytical thinking and ability to learn fast,
- Personal culture and ability to deal with the client properly,
- High motivation and willingness to learn,
We offer:
- Possibility of submitting a request for Private Medical services with Luxmed,
- Possibility of submitting the request for group life insurance (co-financed),
- Possibility of submitting the request for Benefit Multisport (co-financed),
- Additional holidays dependent on your tenure in the Company - up to 4 days per year,
- Biking Policy, Sodexo Lunchpass Card.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.
