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Inviting applications for the role of Order Management - Senior Process Associate with German!
You will help in collaborating closely with customers, distributors and agents in order to register their orders, perform checks and follow-ups for a major international company.
Responsibilities
- Handling customer requests and Booking of Orders in the ERP system
- Ensure resolution to customer requests
- Collecting information from logistics partners and informing customers regarding availability and deliveries;
- Checking and solving potential issues between client purchase orders (PO) and system information;
- Communicating with the warehouse and forwarders and efficiently lead the delivery process to ensure return of goods to the final recipient
- Daily monitoring the assigned orders and customer requests
- Solving issues regarding damaged goods, shipment delayed, etc.
- Handling any issues, looking for solutions along with all the parties involved
Qualifications:
- Very good knowledge of German C1, English min B2, Polish B2
- Similar work experience
- Good MS Office (especially MS Excel) knowledge
- SAP nice to have
- Analytical thinking and self-starter
- Personal culture and client management expertise
- High motivation and ability to learn
- Ability to work under time pressure
What can we offer?
- Attractive salary;
- Stable job offers - employment contract
- Work in a multicultural and diverse environment with employees from over 30 countries
- Genpact supports professional trainings and great career development opportunities
- Free access to our award-winning learning platform
- Benefits such as Insurance, Luxmed, Multisport, Lunchpass Card