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Motorola Solutions Order Management department |
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Order Management Team Leader
Miejsce pracy: Kraków
Job ID: 111600
- Management of team to ensure that all Channel Partner orders EA are processed and fulfilled efficiently whilst adhering to all Order Management related requirements policies, procedures
- and tools.
- Driving comprehensive application of global and regional OM processes
- Prioritization of workload amongst the team whilst providing help and assistance in terms of:
- order entry, invoicing, order fulfillment, hold / backlog management, equipment return process and general processes. Ensuring adequate cover is available at all times and coordinating training to met the team’s needs.
- Adherence to all SOX (Sarbanes Oxley) financial requirements and testing annually, ensuring alliance with the Quality Management System and taking part in ISO audits and conducting internal audits.
- Leadership and performance management of the team, developing skills and abilities within the team whilst ensuring the necessary tools and training are available to achieve the most from each team member.
- Daily issue resolution, dealing with customer complaints / issues and root cause analysis
- in accordance to Motorola Solutions high quality standards with the aim to increase and optimize
- customer satisfaction and loyalty.
- Management of customer expectations
- Adherence to all Export-Control regulations in close cooperation with Export- Control Manager in UK, US and Germany
- Providing metrics and reports to Management as required
- University degree (bachelor of business administration / master)
- Minimum 7 years of work experiences in relevant field and customer focused
- environment
- Minimum 5 years of managerial / team lead experience
- Good knowledge of Project Management
- Fluent English verbal and written
- Knowledge of German will be an advantage
- Excellent knowledge of MS Office
- Excellent time management
- Dynamic, creative and good ability to present and assert oneself
- Excellent communication skills, self motivated and able to work
- under pressure
- Ability to make quick informed decisions
- Ability to motivate teams
- High rate of sensitivity of the mentality, business culture and practices
- in a multicultural environment
- Willingness to travel approx.5 - 10%
We offer:
- Competitive salary package
- Strong team-oriented culture
- Comfortable work conditions (high class offices, parking space, volleyball field on site)
- Private medical coverage
- Life insurance and Multi-benefit Card
- Relocation package for candidates from outside of Małopolska