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Supply Chain structure which is currently being dynamically developed here in Cracow. It includes Order Management, Order scheduling, Demand and Supply Planning. The department is expected to become a Center of Excellence in the global structures in the near future. Supply Chain is supporting sales process and operations on daily basis starting from forecasting through order scheduling and management, securing material availability up to shipping. |
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Team Leader will lead the team to provide customer satisfaction starting from order and up to shipping/invoicing. TL will be responsible both for daily operation as well as strategic vision of the team. The team, they will take the lead is cooperating most with internal customers
- Project Managers across EMEA.
Scope of Responsibilities/Expectations:
• Taking ownership and showing initiative to develop the team, take part in department strategy creation and execution.
• Taking brave and independent leadership decisions, as this is going to be an independent and empowered role.
• Providing guidance and directions through constructive feedback and coaching techniques to his/her team
• Performance management of the team, developing skills and abilities within the team whilst ensuring the necessary tools and training are available to achieve the most from each team member.
• Management of Order Management Team to ensure that all Customer orders EMEA are processed and fulfilled efficiently whilst adhering to all Order Management related requirements policies, procedures and tools.
• Prioritization of workload amongst the team whilst providing help and assistance in terms of:
order entry, invoicing, order fulfillment, hold / backlog management, equipment return process and general processes. Ensuring adequate cover is available at all times and coordinating training to meet the team's needs.
• Adherence to all SOX (Sarbanes Oxley) financial requirements and testing annually, ensuring alliance with the Quality Management System and taking part in ISO audits and conducting internal audits.
• Daily issue resolution, dealing with customer complaints / issues and root cause analysis
in accordance to Motorola Solutions high quality standards with the aim to increase and optimize customer satisfaction and loyalty.
• Management of customer expectations
• Adherence to all Export-Control regulations in close cooperation with Export
- Control Manager
• Providing metrics and reports to Management as required
Specific Knowledge/Skills:
• University degree (bachelor of business administration / master)
• Minimum 5 Years of work experiences in relevant field and customer focused environment
• Minimum 3 Years managerial / team lead experiences
• Solid understanding and knowledge of customer project management/coordination
• Fluent English
- verbal and written
• Additional languages (German, Spanish) will be an advantage
• Excellent knowledge of MS Office
• Excellent time management
• Dynamic, creative and good ability to present and assert oneself
• Excellent communication skills, self motivated and able to work under pressure
• Ability to motivate teams and lead through changes
• High rate of sensitivity of the mentality, business culture and practices in a multicultural environment
• Communicative command of German will be an advantage
We Offer:
• Being a part of emerging Supply Chain, which is going to expand and allow employees to develop themselves
• Competitive salary and additional compensation system for flexibility
• Strong team-oriented culture
• Private medical & dental coverage
• Life insurance
• Comfortable work conditions
• Current office location B2B Bonarka
• Benefits cafeteria(Multisport, cinema tickets etc.)
• Company supported social activities (ski team, volleyball etc.)
• Motorola Solutions is supporting CSR activities and encourages employees to participate
