Service Support Specialist has the responsibility to partner with the Business and manage relationship with supported Countries in the Procure-to-Pay area (Spain, Portugal, South Africa). The aim is to supervise P2P collaboration, serve as a point of escalation for the P2P Partners, as well as drive process adoption and adherence to purchasing compliance, raising identified risks to management.
The Team is focused on supporting EMEA Countries with their expertise in the areas of Procurement, AP, Expense and Supplier Management supporting appropriate level management visibility and review of the cost before the purchase using existing Supplier base and driving spend through the appropriate channels.
Service Support works across Finance, Legal, Corporate Compliance, Regional Working Group, Regional Spend Review and Supplier Risk Management to ensure the appropriate requirements are covered in Procure-to-Pay processes.
Role might be virtual for candidates located in Poland!
Sounds interesting? Keep reading!
- Monitoring P2P processes adoption and tracking issues through weekly connects with Country representatives and Operations teams
- Being point of contact for critical issues and challenges around P2P processes
- Providing trainings and ad-hoc support to Business
- Deployment of strategy for newly implemented Procurement countries to drive PO compliance and process understanding
- Supporting Coupa implementation in new countries within EMEA Region through leading trainings, supporting system testing, review of training materials and providing advice.
- Handle in-country communication including newsletter on process/system continuous improvement
- Good understanding of procurement, invoicing and supplier information management processes
- Excellent written and verbal communication skills at all management levels
- Language proficiency: English (C1) and Spanish (C1)
- Highly organized self-starter
- Ability to work independently
- Strong in-person and virtual presentation skills
- Ability to establish and maintain credibility and excellent relationships across many different functions and organization levels
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!
Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.
Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.