Payments Representative

Responsibilities:

• Take ownership of final resolution of customer and branch enquiries
• Perform Call-back for Clients' instructions ensuring the highest accuracy and effectiveness
• Support and strengthen customer needs in an effectively and handle exceptional requests when required
• Participate in projects and system changes
• Build very effective business relationships with collaborating Parties
• Drive initiatives to increase security and efficiency of the process
• Creation and update of procedures
• Execute trainings for new comers and across department
• Review team capacity plan
• Identify and report potential issues, error root-cause results, suggest solution

Requirements:

• University degree (Economy, Finance, Banking)
• Professional experience in the area of finance/banking will be an advantage
• A commitment to the delivery of quality customer service
• Ability to liaise with demanding clients
• Ability to work independently within a team environment
• Ability to prioritize and work to very tight deadlines and working in a structured high volume environment
• Ability to work under pressure in a dynamic and fast changing environment
• Effective working within multicultural environment
• Excellent communication and interpersonal skills
• Very well organization skills, ability of problem solving
• Fluent spoken & written English skills and fluent one of following languages: French, German, Spanish, Italian, Portuguese, Dutch - any combinations of listed languages would be advantageous

We offer:

• Full time employment
• Stable job position
• Opportunity to develop
• International work environment
• Diverse social benefits