IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
Payroll Analyst with Chinese
Work location: Cracow
Scope of responsibilities
Payroll Operations
- Delivering the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements
- Ensuring the timeliness of payroll processing (sending inputs to payroll services providers, approving payrolls and requesting uploads and payments’ releases)
- Carrying out the validation of payroll inputs and the reconciliation of output files
- Communicating any risks to payroll process or deadlines in accordance with escalation paths
- Interacting with employees, client or third party providers to process payroll data and ensure the correct and timely pay
- Timely and accurate reporting of the status of payroll cycle
- Initiating and actively supporting any continuous improvement activities or other process and/or tools improvements
Payroll Customer Service
- Delivering the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer’s employees, the customer or third parties
- Actively taking part in any activities focused on continuous improvement of customer service
- Executing all activities in compliance with existing procedures
Skills and abilities
- Previous experience in payroll or finance operations (at least 1-2 years on independent position) or in a role which allowed to learn and become enthusiastic about process and helpdesk work
- Curiosity and need to understand both the details and the context
- Quick learner with with a desire for continuous improvement
- Sense of ownership of assigned tasks
- Fluent English and at least intermediate Chinese
- Excellent organization and management of own work
- Accuracy and attention to details
- Ability to cope with different situations, different requirements, uncertainty and pressure of time
- Attitude to view problems as issues to be solved rather than obstacles
- Good knowledge and practice in using MS Office, in particular MS Excel