Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3000 specialists in its offices located in Krakow and Katowice.
The jobholder will be responsible for timely and accurate processing of employee payroll and benefits data, according to the project deadlines and to the expected quality. The Payroll and Benefits Process Analyst will also have to interact with the Client on a daily basis via phone and email, ensuring proper resolution of Pay & Benefits related requests. Another key aspect of the job is the cooperation with other delivery team members, sharing knowledge and expertise, as well as making sure that all the necessary documentation is up to date.
- Answer client’s calls and emails
- Process client’s queries and escalations
- Provide clarification of Payroll and Benefits policies and procedures
- Process Pay & Benefits requests
- Organise knowledge sharing sessions both within team and cross teams
- Update SAP database
- Run Data Input Controls
- Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan
- Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes
- Maintain payroll information on:
- New joiners
- Employee leaves
- Employee moves
- Contractual/ employee data changes
- Master Data Maintenance for family-related bonuses (allowances)
- Manage employee benefits:
- STI/LTI payments
- One-off payments
- Recurring payments
- Share Purchase Plan, etc.
- Payslip production
- Tax and deduction setups
- Payroll Reporting
- Bachelor degree
- Very good command of spoken and written French and English
- Experience in HR/Customer Service
- Knowledge of process specific systems/tools (SAP, Taleo, TalentLink, Oracle)
- Attention to details
- Good knowledge of MS Office
- Good communication skills
- Ability to cooperate smoothly with other team members
- Willingness to work in a complex and dynamic environment
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
