Payroll Process Lead

As a Payroll Process Lead you will be supporting the payroll operations team with process knowledge trainings and will be the first point of contact for payroll processes related projects to assess the impact on projects on payroll operations, monitor project implementation and support payroll operations team each time there is a change in the process. You will work closely with Payroll Leadership to ensure all payroll activities are completed timely and accurately, support with payroll error reporting, cash forecast and payroll payments monitoring. Some payroll processing may also be required as part of initial training for the role and later on as backup activities to support the team.

Gross to net processing is done by third party providers and as Payroll Process Lead you will be required to collaborate with them closely to ensure the customer's employees are paid on time and accurately. This role will provide you with direct exposure to the customer and will require close collaboration with the customer's and internal payroll teams. The tasks related to payments handling or compliance monitoring and assigned to you may vary depending on the region or between the countries.

People successful in this role demonstrate a strong payroll processes knowledge and ability to perform the tasks in compliance with existing procedures, strong customer focus, excellent communication skills, ability to coordinate execution of payroll cycle as well as the proactiveness and can-do attitude

What makes IBM BTO unique:

• Global communication: want to improve your language skills? We will invest in you!
• Flexibility: employee development matters to us, that's why every vacancy is open for internal recruitment
• Diversity: different nationalities united in one team
• Initiative: have ideas for improvements? We want to hear them!

Scope of responsibilities

Payroll Operations:

• Deliver the highest quality of service in payroll operations by executing all activities in compliance with existing procedures and customer requirements
• Support the payroll operations team to ensure all payroll data is processed in accordance with legal, IBM and the customer requirements related to personal data protection
• Act as the first point of contact for the payroll operations team for payroll related projects
• Work closely with Payroll Team Leads and Management to provide payroll knowledge support and trainings for the payroll operations team and support the team with escalations
• Monitor execution of compliance activities, payroll forecasting, payroll payments, payroll errors, payroll tickets and accounting tickets handling and other ad hoc payroll related processes or projects that may be assigned to you
• Communicate any risks to payroll process or deadlines in accordance with escalation paths
• Interact with employees, client, payroll stakeholders or third party providers to support payroll operations team and ensure the correct and timely pay in the region
• Report the status of payroll cycle in a timely and accurate manner
• Support year end processes or any other country specific processes not related to monthly payroll cycle
• Initiate and actively support any continuous improvement activities or other process and/or tools improvements using the existing change management channels
• Request DTP updates if required

Payroll Customer Service:

• Deliver the highest quality of service in helpdesk area by proper interaction and engagement, accuracy of provided information, timely resolution and overall management of queries from the customer's employees, the customer or third parties
• Actively take part in any activities focused on continuous improvement of customer service
• Execute all activities in compliance with existing procedures
• Ensure helpdesk scenarios are up to date

General:

• Coordinate the execution of payroll cycle or year end projects for the assigned region
• Act as Ops Lead for the assigned projects related to assigned countries/ region or minor/medium changes in the process
• Keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation
• Act as back-up for team members and/or additional functions as assigned by supervisor
• Act as a trainer for assigned trainer-delivered, workshadow or recurring courses

What we offer you:

• Extensive benefits package (Multisport, OK System, private medical healthcare, life insurance, cinema tickets)
• An induction training that will allow you to smoothly transition into your new role - you will receive training from your colleagues to help you land in your job and you'll also act as a trainer for assigned trainer-delivered, workshadow or recurring courses
• Learning: the opportunity to learn and grow your expertise taking part in trainings and language courses - global communication: want to improve your language skills? We will invest in you!
• Flexibility: employee development matters to us, that's why every vacancy is open for internal recruitment
• Diversity: different nationalities united in one team
• Teamwork: no one is left behind! You will back-up team members when the circumstances require extra support. We are a connected team that flows.
• Innovation: we keep the knowledge of processes and country specific information up to date by attending recurring courses or any other training activities as well as using existing documentation. Do you have any ideas for improvements? We want to hear them!

Required Technical and Professional Expertise

• Previous experience in payroll (2-3 years on independent position processing payrolls for multiple countries within EMEA region)
• Curiosity and need to understand both the details and the context
• Quick learner with a desire for continuous improvement
• Sense of ownership of assigned tasks
• Fluent command of English that enables clear and concise communication
• Excellent organization and management of own work
• Ability to coordinate the execution of payroll cycle
• Accuracy and attention to details
• Ability to cope with different situations, different requirements, uncertainty and pressure of time
• Attitude to view problems as issues to be solved rather than obstacles
• Good knowledge and practice in using MS Office

Preferred Technical and Professional Experience

• SAP experience will be an asset
• Good command of another foreign language will be an asset