Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Personnel Aministration Team Leader
Place of work: Kraków
Ref. no PATL/KRK/Praca.pl
Job description
- Proactively managing SSC Personnel Administration Team performance aiming to meet SLA targets
- Providing a first point of escalation for the SSC Personnel Administration Team in respect of service/delivery issues;
- Tracking services provided and ensure timely and accurate reports;
- Continually acting to simplify, standardize and improve personnel administration processes across BUs
- Assisting in planning and implementation of agreed changes to the delivered services;
- Coordinating people management activities such as staffing, training and employee relations of the team;
- Providing expert services in Personnel Administration, such as personnel files administration, joiners, leavers process: including contract terminations cases and dismissal actions, work time issues, holiday calculations.
- Representation of the Company in front of external and internal auditors, external controls (ZUS, PIP), and prospective HRO clients with respect to personnel administration processes.
Requirements
- Min 4 years’ experience in an Personnel Administration area
- Strong time management and organizational skills
- Detail-oriented
- Strong communication and interpersonal skills
- Strong people management experience
- Fluent English language skills
- Ability to multi task in a fast paced environment
- Ability to exercise diplomacy and discretion
- Strong customer service skills
- Proficiency with MS Office Applications
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
