Lionbridge is a leading provider of translation, online marketing, global content management and application testing solutions that ensure global brand consistency, local relevancy and technical usability across all touch points of the global customer lifecycle.
800 Brands Trust Lionbridge – leaders across industries partner with us to gain global market share.
In our Warsaw office we employ more than 600 specialists including Project Managers, Linguists, Engineers, DTP Specialists, Graphics, Web Developers and also subject matter experts, content developers and quality assurance professionals.
Currently we are looking for candidates interested in position of:
Platform Integration & Technical Support Engineer - Technical Support Team
Warszawa
Responsibilities:
- Provides direct technical Level 2 support to technology users and platform integrators within Lionbridge. Escalation point from the Help Desk.
- Works closely with development to make our software more intuitive and easier to support.
- Updates and creates online knowledgebase articles to reduce support requests.
- Creates temporary “work-around” for immediate customer issues where appropriate
- Provides assistance, problem resolution, and training on tools and products to other technical support personnel
- Involvement in company work groups who plan the direction of Customer Support work processes and procedures.
- Works with Development to diagnose and debug issues in production.
- Automates by creating tools/applications and processes to initiate change and drive the company towards faster more efficient end to end workflows.
- Conduits of information to OPS on new Language Technology functionality/releases
Requirements:
- Excellent verbal and communication skills.
- Excellent analytical and troubling shooting skills.
- Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations with upset or frustrated customers.
- Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
- Shows ability to dig into technical issues to identify route cause and derive impact
- Ability to identify issues reported when information is not clearly reported
- Responsible to manage time effectively and work efficiently, both with and without direct supervision.
- Complete overall knowledge of company applications, specific in depth knowledge on specific products.
- Ability to understand the global corporate picture.
- Focus towards and understanding of customer (internal and external) needs.
- Mentor/Teacher others.
- Excellent knowledge of how TW/TMS is used by OPS when working with LIOX Customer
Technical Requirements:
- Excellent Knowledge with Lionbridge’s TMS and TW products
- Coding skills (VBA/C#/etc) - Track record of automation delivery
- Ability to create and deliver training materials
- Expert knowledge of Excel and its integrations with data sources
- Familiarity with SharePoint
- Familiarity with Agile/TFS
- Competency in at least one scripting language (eg Python)
- Ability to understand SQL queries and create simple queries
- Familiarity with Freeway/CTE a bonus
We offer:
- Professional development opportunities in a multi-cultural environment
- Access to the latest technological solutions
- Cooperation in a creative team and nice atmosphere
