At Testronic we hire people from all over the world to assure the best quality of video games. We’ve got over 20 years of experience partnering with video game and entertainment companies from around the world. We give you Quality Assurance, Localisation, Compliance and Certification, and Customer Support that get it right the first time. Every time.
The position you are applying for is an office based role. During the COVID -19 pandemic that is effecting many businesses around world , we have taken precaution to protect our employees and families.
During this pandemic and until further updates , this role will be remote based ( from home within Poland) and you will be supplied with the relevant equipment to carry out your role. Once we have further updates , we will cascade accordingly and will return back to the office once safe to do so!
Join us as:
- The ability to use your knowledge of a foreign language daily at work
- The ability to gain experience in multi-lingual and multi-channel global support
- Training and development to help you achieve your potential
- Comfortable working conditions in our office ( once we return to the office)
- Flexible working hours (6:00-14:00, 14:00-22:00, Monday – Sunday)
- Handle customer complaints via offline channels (i.e. chat, email) in English and Brazilian Portuguese
- Provide appropriate solutions and alternatives, following up to ensure resolution
- Identify and assess customer needs to achieve satisfaction
- Build sustainable relationships and trust with customers, through open and interactive communication
- Provide accurate, valid, and information by using the correct methods/tools
- Keep records of customer interactions, process customer accounts, and file documents
- Take the extra mile to engage customers
- The ability to converse fluently in English and Brazilian Portuguese
- The ability to multi-task, while also prioritising and managing time effectively
- Customer oriented with the ability to adapt, and respond, to different types of characters
- Excellent communication skills
- Passion for video games
- Basic IT and MS Excel skills
