Capita is the UK's largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland's Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Given our expansion plans in a number of sectors and the addition of some exciting new projects, Capita is currently recruiting for the position of:
Working within our German Policy Administration Department, Policy Administrator will assist in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors) by handling a wide variety of queries via telephone and updating systems with personal data and policy details changes based on received documentation. Typical activities would include onboarding of new customers into systems, updating policy holder's details, resolving premium allocation issues, producing annual policy statements, switches, handling policy claims.
- Providing a world class service by maintaining and improving service levels.
- Ensuring all Service Level Agreements are met effectively and within standard times.
- Dealing with standard administration requests within agreed service turnaround times.
- Assisting in the preparation of a suite of standard letters, at all times ensuring German standards are adhered to.
- Assisting in achieving the overall objectives of the Department.
- Assisting Team Lead with key tasks to ensure smooth running of administration area.
- Educated to a degree level.
- Fluent written and spoken German communication skills.
- Very good level of English both spoken and written.
- Experience in insurance industry will be an asset.
- Proficiency in various software packages, including Word, Excel & Access.
- Strong customer service skills.
- Accuracy and attention to details.
- Ability to work independently and as part of a team.
- Strong interpersonal and communication skills.
- Flexibility in working hours as well as capability to multi-task.
- High ethical standards.
- Private medical healthcare and benefit packages;
- Friendly work atmosphere;
- Workplace in the city centre;
- 30-minute lunch breaks included in the working hours;
- After work activities (football team, volleyball team, charity events, etc.);
- In-house English classes;
- Vast variety of trainings provided for you to develop;
- Work in an international and multicultural environment.