Policy Administrator with Italian Language

Working within our Italian Policy Administration Department, Policy Administrator will assist in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors) by handling a wide variety of queries via telephone and updating systems with personal data and policy details changes based on received documentation. Typical activities would include onboarding of new customers into systems, updating policy holder’s details, resolving premium allocation issues, producing annual policy statements, switches, handling policy claims.

• Providing a world class service by maintaining and improving service levels.

• Ensuring all Service Level Agreements are met effectively and within standard times.

• Dealing with standard administration requests within agreed service turnaround times.

• Assisting in the preparation of a suite of standard letters, at all times ensuring Italian standards are adhered to.

• Assisting in achieving the overall objectives of the Department.

• Assisting Team Lead with key tasks to ensure smooth running of administration area.

• Fluent written and spoken Italian communication skills.

• Very good level of English both spoken and written.

• Degree level qualified

• Experience in insurance industry will be an asset.

• Proficiency in various software packages, including Word, Excel & Access.

• Strong customer service skills.

• Accuracy and attention to details.

• Ability to work independently and as part of a team.

• Strong interpersonal and communication skills.

• Flexibility in working hours as well as capability to multi-task.

• High ethical standards.

• Work in an international and multicultural environment.

• Friendly work atmosphere.

• Private medical healthcare.

• In-house English classes.

• Competitive salary and benefit packages.

• Training and development opportunities within the company.