Polish Speaker Internal Business and Technical Support Associate

Tesco Polska Sp. z o.o.

Kraków

2 dni temu

Polish Speaker Internal Business and Technical Support Associate
Ref. No.
Workplace:
Biuro Główne Kraków
Roles and responsibilities:
  • our customers are Tesco-employees from our shops & warehouses
  • we are the single point of contact (level 1 SPOC) for Tesco colleagues in shops & warehouses in case of any problems, questions, requests, tasks or incidents related to business operation or IT area
  • every single reported issue should be logged to our Ticketing system
  • majority of issues are reported via e-mail
  • every single issue should be assigned to proper service team (level 2), which are located in India (TBS Bengaluru), Prague (CE Technology Support Team) and on local level
  • majority of issues are solved by the services team (L2)
  • our operation covers 24/7 – night shifts on Monday-Friday in Home Office, on-calls during weekends in Home Office
We are providing trainings in the following areas so you will be well informed about our operation:
  • business operational processes in shops & warehouses
  • technical background in shops & warehouses
  • communication with colleagues in local language & with service teams in English
You will be great in this role if you have:

 

It would be an additional advantage if you have experience in similar roles, but fresh graduates are also welcomed.

  • Ability to converse and write in English and in Polish
  • Great problem-solver
  • Confident user of MS Office
  • Computer-literate

Note: Flexible to work in shifts and on weekends if needed.

 

What we offer:
  • CAREER GROWTH is not just a cliché – we operate in 4 markets as a one Central European business, so there are many opportunities for growth and development
  • We are just getting started, so you can be the part of this journey from the beginning.
  • We are a GREAT TEAM and we are not fond of any formalities here
  • And of course, we offer meal vouchers and other standard benefits, like cafeteria as well as discounts at nearby restaurants :-)

Poznaj

Tesco Polska Sp. z o.o.

Tesco Polska Sp. z o.o.

Tesco Polska jest częścią międzynarodowej firmy o brytyjskich korzeniach. Na polskim rynku firma działa już od 20 lat zatrudniając ponad 30 000 pracowników.

Tesco w Polsce to zarówno sklepy, centra dystrybucyjne jak i biuro główne wspierające operacje.

Specjalista ds. Wsparcia Sprzedaży to osoba, która odpowiada za wsparcie merytoryczne i bezpośrednie sprzedaży i posprzedaży produktów lub usług firmy. Do głównych obowiązków pracownika tego należy, m.in.: planowanie i organizacja akcji promocyjnych oraz analiza i ocena ich efektywności, wdrażanie standardów merchandisingowych oraz nadzorowanie ich przestrzegania, przygotowywanie analiz marketingowych ...
Praca Specjalista ds. Wsparcia Sprzedaży