Elavon provides businesses with one of the most secure, cost effective and comprehensive card payment processing services available on the market today. We are wholly owned by US Bancorp, the fifth largest financial holding in the United States of America. Elavon is a top 5 Acquirer in the European market place, with a significant presence in Ireland, the UK, Germany, Norway, Poland, Spain, Mexico, Brazil and USA. At Elavon we encourage employees to grow professionally and be challenged by a leader in the payments industry. We are looking for team members to help drive our growth. Above all, we look for people who are dedicated to providing value and superior service to our customers, to our shareholders and to our
communities. Come join us.
For more details about us please see our web site elavon.pl
The main responsibility of the Premier Supervisor will be management of a team of Premier Account Executives, who act as a single point of contact for Elavon’s strategic Customers. The main objective of the role is to develop the team and enforce strong relationships with internal and external Customers while ensuring a high level of service satisfaction, pro-active follow-up on queries and understanding each other’s business practices.
- Managing a team
- Daily monitoring and control of executed tasks to ensure delivery against set targets
- Ensuring productivity targets and quality standards are met on a daily basis
- Maximizing team’s skills and potential to enable excellent customer service
- Manage team’s schedule to ensure sufficient cover during service hours, adherence to working times and annual leave utilization
- Ensuring team SLA’s (Service Level Agreement) and KPI’s (Key Performance Indicator) are met on a daily/monthly basis
- Managing Customer expectations and resolving complaints
- Building strong relationships with Customers , internal and external
- Sharing recommendations to improve internal processes and procedures
- Performing monthly and annual appraisals with the Premier Account Executives
- Managing and developing employees and providing continuous coaching
- Handle confidential and highly sensitive company information
- Ensures that the customer data is kept secure in line with the acceptable use policy and other published security policies, standards and best practice
- Handle all queries with the best interest of both the Company and the Customer
- Fluent in English, another language would be a distinct advantage
- Have a minimum of three years’ experience in Operational or Customer Facing roles
- Previous experience in a team management/supervisory roles
- Ability to work under pressure and prioritize workloads
- An understanding of financial performance and the ability to use and analyze figures
- Preferably an understanding of the Cards industry with special knowledge of the acquiring arena. To be aware of and understand the key factors surrounding the industry i.e. Risk, Interchange, Scheme rules
- An appreciation of the technical side of acquiring e.g. systems, software, and communications
- Strong organizational, communication, influencing and problem-solving skills
- Must be computer literate, including knowledge of MS Office.
- Positive attitude, the ability to work well with others and to meet and overcome challenges
- Ability to handle multiple task and be detail oriented
- Ability to develop and maintain professional working relationships with co-workers
- Ability to work independently as well as in a team environment
- Sound reasoning ability together with strong problem solving skills and ability to know when to escalate a problem before it becomes critical
- Able to manage own time, projects and resources without direct supervision
- employment agreement
- complex medical care
- life insurance
- language lasses
- multisport card or co-financed holidays
- development path and trainings
- social and community projects
- dditional holiday leave