Problem Manager

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client we are looking for: Problem Manager

 Responsibilities:

• Close cooperation with internal delivery departments and various subcontractors to ensure stable operation and effective communication to Client’s partners at all levels, both internally and externally.
• Proactive problem management.
• Coordination of complex major incidents.
• Coordination of changes based on incident and problem cases.
• Preparing documentation and statistics for incident and problem management.
• Management and participation in various task forces.
• Capacity Management.
• Availability Management.

 Requirements:

• Experience with Problem Management (Senior level).
• Experience with coordinating and conducting meetings.
• ITIL Certification and experience.
• Fluency in both written and spoken English.
• Technical mind.
• Structured and analytical approach.
• Initiative and acting on facts.
• Self-driven and curious attitude.
• Comprehensive overview even in stressful situations.
• Strong communication skills.
• Good at translating complex technical issues into simple and accurate messages.
• Both team player and a role model.
• Appreciation of high level of quality.
• Flexibility regarding tasks and workday.
• Positive attitude and a lot of energy.

 Our Client Offers:

• Work on international projects, but based in Warsaw (occasional travels to Denmark as an option).
• Competitive salary aligned with best market standards.
• Employment contract.
• Benefit package.
• Flexible working hours with a Danish work atmosphere.
• Opportunity for personal development in a dynamic team of professionals.