Process Improvement Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Hays IT Contracting is an up-to-date B2B form of employment for IT specialists with innovate and developmental projects for TOP Clients close at hand.

Currently for our Client, international, pharmaceutical company, we are looking for Candidates for: Process Improvement Manager

LOCATION: Poznań
DURATION: 12+ months
JOB TYPE: B2B contract

 We are looking for self-driven individuals looking for challenges in their career. The ideal Candidate demonstrate experience in leading the development of communication and engagements strategies in a complex organizations. Has experience in working with IT service owners to improve service and process performance.

Responsibilities: Candidate will be responsible for developing successful customer engagement and communication strategy among Voice Services. Partner and build strong relationships with senior management and stakeholders to ensure they provide full backing and support the effective use and deployment of Client’s collaboration tools within all business areas. Candidate will also be responsible for manage the risk and compliance function of Voice Services.

Requirements:

• min. bachelor’s degree related to information technology or business management and experience in customer relations
• experience in working with IT service owners to improve service or process performance
• experience and track record in continuous improvement and cost management
• experience in analyzing and interpreting data to produce service and process measures and charts
• ITIL certifications, Six Sigma

  Offer:

• Employment flexibility: contract or B2B model
• Competitive salary
• Payment in 14-days period
• Possibilities: variety of projects to participate in development, working closely with big brands, meeting great people
• Real impact on the project – if you are good, you are independent in making decisions
• Fast learning opportunities
• Preferential conditions for benefits: medical and sport package

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl