Philips Lighting, a Royal Philips (NYSE: PHG, AEX: PHIA) company, is the global leader in lighting products, systems and services. Our understanding of how lighting positively affects people coupled with our deep technological know-how enable us to deliver digital lighting innovations that unlock new business value, deliver rich user experiences and help to improve lives. Serving professional and consumer markets, we sell more energy efficient LED lighting than any other company. We lead the industry in connected lighting systems and services, leveraging the Internet of Things to take light beyond illumination and transform homes, buildings and urban spaces. In 2015, we had sales of EUR 7.4 billion and employed 33,000 people worldwide.
Philips Lighting offers expertise, depth and reach across the entire lighting value chain to improve and simplify the work of our professional partners wherever our knowledge and reach can create value for them. From LED light sources to the increased role of controls to all-inclusive tailor-made solutions.
Your team:
Procurement Services Center (PSC) based in Łódź, Poland, is part of global Philips Procurement organization performing sourcing and procurement activities for (indirect) goods and services for the company worldwide.
PSC acts on behalf of the Philips businesses, handling defined steps in the purchasing process – from demand analysis to final delivery. PSC delivers value added services by leveraging economies of scale, globalizing processes and simplifying the ways of working, while delivering superior purchasing experiences by listening and acting on our customers’ feedback.
Your challenge & responsibilities:
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Providing day to day procurement support for Internal Sourcing/Procurement team, with regards to existing tools and systems
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Ensuring that all incoming enquiries are answered in a professional, fast and efficient manner (e.g. via e-mail, telephone, or chat)
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Gathering all required information as the first point of contact to ensure that customer enquiry can be resolved at earliest opportunity with minimal handoffs, capture an accurate record of a customer enquiry in the system
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Reporting incoming issues, monitoring status and driving their resolution
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Cooperating with outsourcing partner to ensure that all tasks are in align with Philips Lighting Procurement procedures
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Providing appropriate reporting on a timely manner as well as ad-hoc reporting
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Providing support to different procurement projects
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Preparation and analysis of reports (when needed)
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Propose and drive improvement initiatives
Your experience:
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Graduate with Bachelor or Master degree
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Fluent English is a must (both orally and in writing)
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Knowledge of other languages (e.g. Spanish, Dutch, French) would be an asset
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3+ years of progressive Customer Service experience - procurement support for Internal Sourcing/Procurement teams
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Customer orientation with ability to consistently deliver high quality customer service in a professional and efficient manner
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Ability to inspire commitment, arrange, communicate and influence virtually
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Developed analytical thinking skills with an eye for detail
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Computer literacy essential and experience in MS office applications (Excel is a must)
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Fast learner eager to gain experience within international company
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Team player and stress resistant