Product Care Analyst with English + German
Miejsce pracy: Wrocław
Nr ref.: JO-1602-325476x_249
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client, international corporation from retail industry, we are looking for motivated person who would like to join to the company as a Multilingual Product Analyst.
We can offer you:
- Attractive salary and benefits;
- Big opportunity to develop your skills;
- International, friendly environment;
- Trainees and courses.
Your Responsibilities / Activities:
- Serves as primary support liaison between company and customer and documents incidents in required tracking systems.
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability.
- Involved in any additional follow up, testing and troubleshooting including remote desktop viewing through tools such as WebEx.
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor (more senior analysts) and liaises with other Departments.
- Focuses on developing knowledge in specific product suite or operating environments.
- Contributes information to the Support knowledge base.
- Manages workload effectively following Support Procedures
Your education, experience & skills which can makes You The One:
- Chemistry/pharmacy background
- German speaking analysts - Preferable advanced German, but good level of German is acceptable, but this must be compensated by good technical knowledge.
- Knowledge of ERP, SQL,
- Production management systems
- Team player with the ability to build strong peer and interpersonal relationships.
- Good problem solving and analytic skills.
- Good writing and editing skills.
- Strong organizational and problem solving skills.
- Able to provide oral and written communication that effectively articulates complex ideas.
- User of Microsoft Office applications
Apply Now!
