Product Support Analyst with English
Miejsce pracy: Wrocław
Nr ref.: JO-1609-339716pozlangpttdtJS515
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our Client - global corporation and leader in Business, we are looking for Candidates for a position of: Product Support Analyst with English
Workplace: Wrocław
Responsibilities:
- Serves as primary support liaison between company and customer and documents incidents in required tracking systems
- Proactively keeps customer informed of how and when problems are resolved with focus on retention and reference ability
- Responsible for appropriate referral to other support analysts, provides feedback to Development with guidance from mentor
- Establishes business metrics and reports them monthly/quarterly and contributes information to the Support knowledge base
- Focuses on developing knowledge in specific product suite or operating environments
- Manages workload effectively following Support Procedures and work closely with the product management teams
Requirements:
- Excellent English language skills (C1/C2)
- About 2-3 years of experience in manufacturing (Scheduling, Planning, Shipping, Shop Floor)
- Workforce Management experience
- Knowledge of SQL or C++ will be an asset
- University degree
- Good working knowledge of MS Office
- Strong interpersonal and organizational skills
- The ability to juggle multiple tasks and to work in a fast-paced office environment
We offer:
- Work on a new project for an international, fast growing organization in newly opened Wrocław Center
- Very good working conditions and attractive salary
- Development opportunities in an international company structure
- Private health care and a comprehensive benefits package
- Work in a friendly atmosphere in a group of people with passion
