Production Support Engineer (L2)

Luxoft

Warsaw

39 dni temu

Production Support Engineer (L2)
[online recruitment]
Location: Warsaw
Reference number: VR-50908
Project Description:

We are building a team to run technology, innovation and support for a world-class investment management institution. The scope of the applications and business areas covers applications and infrastructure support, trading, risk management and reporting, market data processing, market surveillance and intelligence, books keeping, reporting and more.

We are establishing a star team capable of facing the challenges of modern highly paced environments, lots of data, demand for top-class performance, availability and reliability. We utilize a wide stack of technologies and keep innovating and adopting new architectures and ways to retain leadership in the marketplace.

We are looking for bright people with engineering talent and highly proficient in their technological area, ready to continue learning and challenging the status quo as they work, willing to learn from mistakes and continue excelling.

Join our international team which located in Warsaw (Poland) , work with matured technical experts and obtain experience from different IT areas. Get a chance to hands-on in projects related to infrastructure migration and buildout, software delivery and support.

Responsibilities

Provide 24/7 support service for front and middle office financial applications, such as trading platforms, risk and portfolio management tools.

Be responsible for Event, Incident, Problem and Knowledge management process. Participate in project activities as part of continuous service improvement. Collaborate with business and technical stakeholders to ensure environment stability.

  • Perform Environment monitoring and issues resolution during US market hours. Support end-to-end data flows and health/sanity checks of the systems/applications.
  • Ensure platform stability (application work in frames of agreed SLA, notify Luxoft management/Client in case of unexpected behavior)
  • Ensure issue resolutions happen withing agreed RTO.
  • Logs review, data discovery in database tables for investigation of workflows failures. Raise a defect and start pro-active work on the resolution when the issue got identified. Escalate unexpected behavior found during the logic review (bugs in implementation) to the implementers team
  • Investigate and supply analysis for fix application/configuration issues on production environment (improper configuration/deny of services etc.) , support defect fixes rollouts
  • Contact/chase responsible support/upstream/downstream/cross teams and ask for root cause analysis from them on issues preventing end-to-end flow to work as designed (other development/service teams to get details on disruption of services/unexpected behavior, incorrect data flow from external applications)
  • Be responsible for governance process during issue remediation and post root cause investigation process
  • Work with Windows and Unix Based applications, organized as a microservices withing various containerization tool. Get hands-on experience with on-previse and cloud infrastructure and services. Automate support tasks with CI/CD and Orchestrations tools.
  • Update knowledge articles on new issues (classify known issues, symptoms and workarounds/fixes)
  • Be responsible for monitoring set-up and maintenance.
Skills

Skills Required:

  • 5+ years of experience as a Production Support Engineer.
  • Financial, Investment banking domain.
  • Ability to work under pressure.
  • English (written, spoken - upper-intermediate). Strong analytical mindset, responsible, multi-tasking, client-oriented, strong communication skills.
  • Strong MSSQL Database knowledge and CRUD concept (PL/SQL, MSQL, and tools knowledge is a must).
  • Experience with .Net \ Java applications - working with logs, troubleshooting, debugging.
  • Strong SQL/PLSQL is a must.
  • Strong knowledge of Unix like and Windows platforms.
  • Practical experience with data gathering and processing, data discovery.
  • Experience with XML like file formats - Knowledge of FIX protocol will be an advantage
  • Experience with a batch system like Activebatch, Control-M, Autosys.
  • Understanding of ITIL framework and SDLC process.
  • Knowledge in investment banking like trade lifecycle, portfolio management, risks – will be a strong advantage.
  • Experience with support of reporting systems
  • Good scripting – bash, shell, PowerShell (or any other languages)

  • Experience with ETL systems will be beneficial.

  • Experience with MangoDB will be a strong benefit.

KEY Skills: Issue investigation and troubleshooting; Unix (bash/Shell); Windows(PowerShell); MSSQL DB; SQL/PLSQL; Docker; MangoDB; .NET (as a application); Batch processing tools: Activebatch (Control-M/Autosys; Logstash); Kibana; Elasticsearch.

Our offer
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
Career and Professional Development
  • International projects for clients all over the world
  • Competitive salary
  • Individual development plan
  • Managerial Targeted Training programs
  • BRIDGE Mentoring Program
  • Luxoft Training Center
  • Language Classes
  • Self-learning online library
  • Global Relocation Program
  • Internal Mobility (a chance to gain experience in varied projects and technologies)
  • Professional communities for knowledge-sharing (Agile, Tech, Business)
Well-being
  • Group Life Insurance
  • Travel Insurance
  • Private Healthcare (dental care, unlimited consultations of specialist physicians)
  • Medical costs reimbursement for employees
  • Benefit Program (Cafeteria and Multisport Card)
Work-Life Balance
  • LuxGood Program (a wide range of health and well-being initiatives)
  • After-hours groups (sport, trips, board games, cultural activities)
  • Company and Team events
  • BeLux - discount offers program (banking, car leasing, other)
  • Convenient locations in modern offices
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Informujemy, że administratorem danych jest Luxoft z siedzibą w Krakowie, ul. Bora Komorowskiego(dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie.

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Luxoft

Why Luxoft?

Luxoft is built by Luxofters. Every member of our global team forms part of the backbone of our business, so we make sure to support the continual development of our dedicated workers. In addition, we build highly effective teams that are incubators of unparalleled accomplishment. The ethos guiding our investment into each and every Luxofter can be described by three words: we grow personally and professionally, we unite in team spirit and we lead on a global scale. We have a robust digital presence, so it is easy to become familiar with the company online. From participating in online events such as LoGeek Nights, listening to our TechTalk podcasts, reading Luxoft’s regular LoGeek Magazine, or honing your skills by joining one of our Luxoft Technology Series webinars, those interested in knowing more about Luxoft have numerous ways to get a feel for our company. Getting a vibe for Luxoft is only a click away. Join Luxoft and help create ​the tech innovations of tomorrow.

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Konsultant ds. Wsparcia Technicznego jest osobą współpracującą z klientami, która doradza jak korzystać z technologii wykorzystywanej w danym produkcie w celu osiągnięcia celów biznesowych i rozwiązania problemów. Stanowisko Konsultanta ds. Wsparcia Technicznego z reguły związane jest z branżą IT, choć występują wyjątki. Wsparcie techniczne obejmuje gwarantowaną pomoc w eksploatacji oprogramowania, sprzętu ...
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