Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Serve as a single point of contact for voice and data connectivity for projects moving to a GDCN Center from a project management perspective
- Work with technical engineers on Data and Voice projects to make sure all project task are managed and dates are being met
- Highlight issues on a weekly tracker and manage escalations of resources until project completion
- Document and obtain sign off on requirements for voice and data connectivity change in scope during the project life cycle
- Review cost estimates for the voice and data network design with Project leads for accuracy
- Obtain management approval for voice and data network designs when needed
- Coordinate implementation of the voice and data network design among multiple teams
- Manage resources to validate proper operation of the network implementation
- Obtain signoff from the project team that the solution is operational
- Manage and verify the production of operational documentation for the final solution
- Produce weekly status report for the projects being supported
- Produce weekly time report of hours charged on various projects
- Project management experience of Data projects
- Knowledge of data network connectivity solutions
- Operational experience with many or all of the following platforms: Cisco routers, Cisco switches, Packeteer Packetshaper, Cisco ASA’s and SSL Juniper boxes
- Operational experience/knowledge on technologies like GRE tunnels and IPSec VPN and protocols like MPLS, BGP, OSPF, EIGRP
- Very Strong verbal and written communication skills
- Ability to plan and estimate work efforts
- Strong operational and client focus
- Strong technical background and analytical skills for appropriate design decisions and timely delivery of products.
- Problem-solving abilities for recognizing technical issues and developing appropriate solutions
- Knowledge of voice systems
- Client facing experience and skills
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport club cards, life insurance
- Friendly work atmosphere in multicultural environment
