IBM BTO BCS in Cracow is one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
PtP Accountant
Location: Kraków
What makes IBM BTO unique:
- Global communication: want to improve your language skills? We will invest in you!
- Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
- Diversity: different nationalities united in one team
- Initiative: have ideas for improvements? We want to hear them!
Scope of duties:
- Working with a diverse user base of employees and suppliers to solve their issues/concerns covering the entire procure to pay process via emails/chat
- Supporting global users by utilizing PtP (Procure to Pay) tools and T&E (Travel and Expenses) systems
- Troubleshooting and investigating intermediate to difficult problems raised by our user base of employees and suppliers
- Communicating effectively and timely to address customer's queries/issues and to ensure client satisfaction
- Verifying suppliers identity for sensitive information requests or updates
- Contributing to Team's success of meeting and/or exceeding operational metrics
- Improving internal efficiency and customer satisfaction by proactively suggesting ideas to optimize existing processes and tools
- Providing suggestions and process enhancements to improve the user experience
- Collaborating with IBM team members globally also working on PtP processes
Requirements:
- Fluent English - very good verbal and written skills
- Excellent Customer Service skills – ability to communicate to all people at all levels within the organization, the ability to resolve intermediate to difficult customer service issues
- At least 1 year of experience in finance / business services
- Intermediate Excel skills
- Ability to quickly learn new tools and systems
- Meticulous attention to details