PtP Accountant

Location: Kraków

• Global communication: want to improve your language skills? We will invest in you!
• Flexibility: employee development matters to us, that’s why every vacancy is open for internal recruitment
• Diversity: different nationalities united in one team
• Initiative: have ideas for improvements? We want to hear them!

• Working with a diverse user base of employees and suppliers to solve their issues/concerns covering the entire procure to pay process via emails/chat
• Supporting global users by utilizing PtP (Procure to Pay) tools and T&E (Travel and Expenses) systems
• Troubleshooting and investigating intermediate to difficult problems raised by our user base of employees and suppliers
• Communicating effectively and timely to address customer's queries/issues and to ensure client satisfaction
• Verifying suppliers identity for sensitive information requests or updates
• Contributing to Team's success of meeting and/or exceeding operational metrics
• Improving internal efficiency and customer satisfaction by proactively suggesting ideas to optimize existing processes and tools
• Providing suggestions and process enhancements to improve the user experience
• Collaborating with IBM team members globally also working on PtP processes

• Fluent English - very good verbal and written skills
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization, the ability to resolve intermediate to difficult customer service issues
• At least 1 year of experience in finance / business services
• Intermediate Excel skills
• Ability to quickly learn new tools and systems
• Meticulous attention to details