Quality Analyst (Italian Team)

Requirements:

• Min. 1 year of professional experience in work on similar  job position
• Fluent Italian 
• Good command of English 
• Experience in Customer Service area in multinational company would be an asset
• Good analytical skills and focus on details
• Proactive attitude
• Ability to work in a team

Responsibilities:

• Ensuring the team meets the Quality Threshold
• Completing weekly and monthly monitoring sessions
• Ensuring each member of the team is given appropriate performance
• Identifying knowledge gaps and  key loss making opportunities
• Conducting RCA (Root Cause Analysis) at process and agent level to check for failures to meet quality or accuracy parameters and develop a corrective or action plan
• Taking up initiatives on process improvement
• Ensuring impactful and effective communication of all quality related updates amongst TL’s and advisors
• Preparing quality reports

We offer:

• Challenging job within a dynamically growing and prospective multinational organization
• Opportunities for further professional development
• Job stability and flexible working time
• Friendly work environment
• Benefits and bonus package