Quality Analyst with English

If you are willing to take up a new challenge and find yourself easily in the back office support for the customer - seems we have just a perfect job offer!

• Take vital steps to ensure quality metrics are met by assessing accurate samples and supervise process improvement initiatives
• Investigate issues of inaccurate decisions to understand the root cause(s) and implement corrective steps to boost the quality
• Track team reporting, present audit findings, provide feedback and coaching to agents to improve quality,
• Provide insights and innovative ideas to improve quality and collaborate with training team to help develop agent quality improvement plans
• Define / update quality frameworks to match the workflows
• Provide instant feedback for correction and keep an eye on potential quality issues

Minimum qualifications

• Advanced level of English, min B2.
• Solid understanding of quality metrics
• Previous experience in Quality Management
• Experience working as an Agent in content moderation
• High School Degree
• This job will request working in a 24/7 schedule with alternating shifts and reviewing content that might be highly egregious in nature, every day.

• Attractive salary
• Stable job offer – employment contract.
• Various trainings (initiating, soft skills).
• Benefits (Insurance, Luxmed, Multisport, Lunchpass card, additional vacation days, biking policy).