Kraków
Project Name - Curated Formats
Shifts:
- Shift timings: Flexible shifts (including night shifts)
Quality Analyst will be responsible for:
- Conducting remote & live audits of cases
- Evaluating the resolution provided by the agent based on the quality audit checklist
- Providing feedback to associates on daily tasks
- Creating dashboards on audit performance
- Identifying knowledge gaps
- Suggesting improvement plans and providing refresher trainings
- Working closely with TL to drive team performance across process and locations
Requirements, key Skills and Experience:
- C1/C2 Level of English and Portuguese (spoken & written)
- C1/C2 Level of any other European Language (spoken & written) will be an asset
- Problem solving capabilities and analytical skills
- Excellent communication skills
- Excellent time management skills
- Team player & Proactive
- Knowledge of basic quality tools (Google Sheets)
- Able to drive quality initiatives in the team
Preferred:
- Previous Quality Analyst experience
- Experience in feedback delivery & feedback management
- Proven track of self development and team development activities
Selection process:
- Competency based interview process (Quality Team Lead & QA)
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.