Quality Assurance Coordinator

One of your main role will be administrating and monitoring all Quality and Compliance within Business Support Services (BSS). As the Quality Assurance Coordinator you will review all contracts and supporting documentation relating to new hires and extensions, ensuring documents are quality checked prior to release.

• Audit all documentation and data obtained during the onboarding, extensions and renewals process to ensure compliance to all relevant legislation, Capita and Client requirements
• Ensuring  all new starter and extension contracts are accurately issued by checking data entry
• Verifying the correctness of timesheets
• Managing the QA Inbox and ensure that all audit requests are completed within SLA
• Maintaining and updating  the record of audit results (pass/fail)
• Providing  specialist support and advice on all matters relating to quality processes within Business Support Services
• Becoming a subject matter expert on Right to Work legislation

• Hold a university degree
• Are fluent in English, with excellent written and verbal communication
• Are committed to customer service excellence
• Have a keen eye for details and Can Do attitude
• Are self-motivated and able to work autonomously
• Are highly responsive with ability to absorb information quickly
• Are well organised and methodical
• Have high ethical standards                                                                                                                                  

• Friendly work atmosphere and positive environment with great work-life balance
• Workplace in the city centre
• Private medical healthcare
• Benefit packages including Multisport card
• A 30-minute lunch break included in the 8-hour working day
• After work activities (football team, volleyball team, charity events, etc.)
• Access to free in-house English classes with our dedicated English Trainer
• Work in an international and multicultural environment