Quality Assurance Specialist with foreign languages

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

On behalf of our Client, a global IT services & outsourcing company, we are currently seeking Candidates for the position of Quality Assurance Specialist with foreign languages. The job will be based in the office in Krakow.

On Quality Assurance Specialist position you will help to ensure a very high standard of service. Your scope of duties will include reviewing the job of the agents, answering queries and solving customers’ problems. Working on this position you will be also responsible for preparing overall performance presentations based on reports.

To be successful on this position you need to have very good (min. B2) knowledge of English and fluent one of the following languages: Spanish, Italian, French, Portuguese, German, Dutch, Turkish, Ukrainian or Russian, as well as at least 1,5 year of experience in customer service or call center field. Ideal candidate should have excellent communication skills, customer service mindset and good analytical skills. Experience within quality assurance area will be an asset. Working knowledge of Excel is desirable. Furthermore you need to have maximum 1 month of notice period.

Our Client offers friendly and international working environment, attractive financial and work conditions, as well as full training and interesting benefit package.

If you are interested in this position send your CV in English using APPLY button.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl