About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Quality Control Delivery Specialist
Place of work: Krakow
Ref. no Małopolskie > Krakow
Job description
- Responsible for delivery of service in accordance to Client’s procedures and respective legal regulations.
- Monitors and evaluates team behavior performance according to Client specified requirements.
- Conducts the quality audit of tasks performed by the Team.
- Creates, develops and implements quality programs and competitions to promote quality initiatives.
- Creates and delivers solutions & services that drive client satisfaction.
- Responsible for training Team Members.
- Responsible for creation and update of documentation.
- Measures, reports and calibrates team performance on a routine basis.
- Gives constructive feedback on team performance.
- Takes part in operational meetings with the Client.
Position purpose
In this position you will be responsible for monitoring and evaluating service delivery in order to ensure quality standards and client specifications are met. You will also be responsible for performing reviews to determine quality and accuracy according to client requirements.
Candidate’s profile
- 3 years of experience in a Quality Assurance/Quality Control position.
- Fluency in French is required.
- Very good English.
- Experience within implementation of corrective action programs.
- Work in an international or outsourcing company will be an asset.
- Previous work in CS environment will be an asset
- Customer service oriented, with ability to interact professionally with culturally and linguistically diverse staff and external stakeholders.
What we offer
- Challenges related to setting up a new project in a brand new scope.
- Possibility to develop new skills and gain expert knowledge in consumer finance processes.
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
Interested Candidates are invited to send CV by clikcking APLIKUJ TERAZ button below
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