Ogłoszenie numer: 1904323, from 2018-02-02
Located in the beautiful city of Krakow, DoubleTree by Hilton Krakow Hotel & Convention Center and Hampton by Hilton Krakow, ideal venue for events for up to 2,000 delegates, with 16 meeting rooms and meeting facilities, totaling 3,000 sq. m./32,292 sq. perfect for conferences, product launches, cocktail receptions, sports galas, live broadcasts and fairs, unique venue for weddings and civil ceremonies is looking for:
Reservation Coordinator
Location: Kraków
Job description
A Reservation Coordinator with Doubletree by Hilton hotel Krakow & Convention Center as well as for Hampton by Hilton Krakow, will fully support, from administrative, customer service, and sale lead development perspectives, the Reservation team to develop future and repeat business.
What will it be like to work for this Hilton Brand? One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. The brand continues to be the innovative, forward-thinking global leader of hospitality. With products and services that meet the needs of tomorrow's savvy global travelers, we shape experiences in which every Guest feels cared for, valued, and respected. If you understand the importance of upholding a brand’s reputation and value the effort it takes to provide a globally recognized hospitality experience, you may be just the person we are looking for to work as a Team Member with Hilton Hotels & Resorts. Because it’s with Hilton Hotels & Resorts where we promise an exceptional Guest experience every time.
What will I be doing?
As Reservation Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Reservation team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:
- Professional approach in all assigned tasks in reservation process for our individual guests, focusing on their needs and expectations
- Processing the reservation as per internal standards and requirements
- Understand fully the hotels amenities, packages and promotions
- Produce accurate and timely reports from internal and external sources as well as manage hotel inventory as requested by Reservation Manager
- Maintaining the appropriate structure of rooms available in the system
- Sending stay offers, sending confirmations, answering emails
- Active sale of rooms with a higher standard
- Sales, commissioning and specification of additional services ordered by individual guests
- Close cooperation with the reception department in the field of individual guests
- Building and maintaining good cooperation with other hotel departments to improve guest service and improve efficiency
- Developing and maintaining good relations with guests
Requirements
What are we looking for?
A Reservation Coordinator serving Hilton Worldwide Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
- Excellent communication skills
- Advance level of IT skills, including Excel, PowerPoint, Word, PMS Opera
- Proactive approach to meeting deadlines and work with the smile
- Excellent organizational and administration skills
- Knowledge of Reservation systems
We offer
Your benefits will include a competitive starting salary, employment contract and holiday entitlement. As an employee you will become a member of the Go Hilton program which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.
