Ogłoszenie numer: 243002, from 2012-11-16
Deliver Excellence with One of the World’s Fastest Growing Airlines!
As the Middle East’s only 5-star airline and one of the world’s fastest growing carriers, Qatar Airways is dedicated to excellence and continuous improvement. We apply this same philosophy to our people, providing diverse career focus, continual development and training.
We are looking for a highly experienced and motivated candidate to join our team for the position of Reservations Agent in Wroclaw, Poland.
If you are outgoing, have previous experience in ticketing/Amadeus and speak English, Polish and at least one additional European language, this could be the right move for you!
Reservations Agent
Location: Wrocław
Job description
The selected candidate will be responsible for telephone sales and ticketing with particular emphasis on service excellence and with the aim of increasing sales and revenue, providing accurate fare quotes, issuing tickets for all customers, reservations, re-bookings and special service requests. All customers should be served professionally and quickly at the reservations counter. The candidate will be expected to process requests via various computer reservations systems and internal queues. The candidate should endeavour to serve the maximum number of customers following the procedures, while handling any irregularities or unforeseen circumstances that may arise, and participate in projects and tasks beyond own job responsibilities. Travel agents should be assisted with all product enquiries and special service requests.
Requirements
Applicants should be educated to degree Level, PC literate with knowledge of MS Office and Start/Amadeus, and have very good communication skills in English, Polish and at least one additional European language. They should have a minimum of 2 years experience in travel Sales and strong ability in facing customers and listening/reacting to their needs. Candidates should also display strong organizational and management skills, excellent service attitude, as well as strong interpersonal skills and a positive attitude. They should be highly motivated team players with broad social skills with a pro-active, systematic, and target-oriented work approach. Industry related work experience and knowledge of CRS, as well as tariff and ticketing know-how would be a definite advantage.
We offer
The position comes with a competitive remuneration package and benefits associated with the airline industry in addition to excellent career opportunities.
For this position we will only be able to consider applicants who hold a European work permit.
Only short-listed staff will be notified.
