Policy Documents Administrator with Spanish
Kraków
Nr ref.: 2501666
The Specialist supports brokers and consultants located in different locations and, ultimately, to help them in the process of finding the best insurer’s option for our clients
Responsibilities:
- Actively supporting initial population of plan information on TBS platform, renewal and RFP (request for proposal) process
- Preparing documents and reports including offer analyses and costs analysis and providing them to the broker who finalize the report and chooses the recommended insurer
- Liaising with insurers to obtain the data necessary to a market review, checking insurers’ policy offers
- Establish and maintain strong relationship with the Aon brokers
- Participating actively in problem solving, managing queries and ensuring their timely resolution
- Cooperating closely with the team coordinator as well as the team and making sure all SLAs are met
- Suggesting and implementing changes to tools and documentations needed to support effective service delivery
- Deepening your knowledge with the aim of becoming an SME for certain processes
- Performing tasks assigned by your manager
Requirements:
- Understanding of Broking industry
- Proficiency in MS Office
- Very high attention to detailsAbility to identify and respond to risksStrong ability to think creatively
- Fluent in English and Spanish - C1 level
- Excellent communication skills
- Understanding and applying appropriate communication style
- Able to meet tight deadlines under time pressure
- Able to prioritize tasks according to volumes
- Excellent time management and organizational skills
- Strong work ethic
We offer:
- Diverse and inclusive workplace - we value openness and authenticity and believe in the power of feedback
- Flexible remote work environment
- Employee-appreciation culture (multiple recognition programs)
- The best medical cover on the market with free dental care
- Wellbeing awareness (access to free mental health helpline, Stay-Well Day off, lectures, sports and more)
- Generous benefits package (personal accident insurance, benefit platform for vouchers and more)
- Internal career opportunities, individual development plan, professional development training and resources
- Lots of social events, charity actions and opportunities to integrate with colleagues