Alpha Technologies specializes in the IT recruitment of top quality specialists needed for all levels of organization. We are American company based in Wrocław.
We are looking for:
The RTC Operations Specialist (Lync / Skype for Business) will be a part of a dynamic team responsible for operational support of a Global Skype for Business 2013 implementation with Enterprise Voice capabilities. This critical role is primarily responsible for providing technical expertise to enable proactive maintenance and Level 2 incident support for an environment of over 60,000 users.
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Troubleshooting incidents escalated from L1 Support and Local Help Desk for the Lync Unified Computing environment
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Conducting critical system maintenance activities required to maintain service quality and performance of the Lync environment (chat, voice, video, compliance)
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Defining and implementing best practices and policies to support environment stability
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Supporting application developers in the integration of business applications into the collaboration platform
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Mentoring junior resources to develop key technical and support skills and enhance the team's capabilities
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Experience deploying, configuring, and supporting Lync 2010 | Lync 2013 | Skype for Business including supporting following functions:
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Core Lync functionality on desktop and mobile clients
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Integration with Microsoft and custom applications
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Functionality requiring Edge infrastructure (Browser clients, Federation)
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Experience in three or more of the following administrative tasks for Lync 2010 | Lync 2013 | Skype for Business:
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User and access management and/or configuring security in Lync environment
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Managing backup and restore of environments, and testing and supporting Disaster Recovery
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Analyzing and troubleshooting user experience and service quality for Collaboration, Video, and Voice features
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Using third party tools for monitoring and administering Lync / Skype environments for incidents and capacity management
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Understanding of Voice and VoIP technologies (SBC, PBX, SIP, etc.)
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Understanding of Active Directory, DNS, Routing, Load Balancing, Quality of Service, and other core network technologies
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Knowledge of Firewalls, Proxies, Network Segmentation, Application Security Management (ASM), and other core security services
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Strong experience with PowerShell or other scripting languages
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Knowledge of Windows Server administration and support
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Experience with ITILv3 or delivering services in an ITIL environment
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Ability to identify and anticipate potential systems issues, and provide appropriate solutions in a timely fashion
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Employment agreement or B2B contract – it depends on your preferences
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Competitive salary, which depends on your skills and qualifications
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Remotely trainings with our Specialists from USA
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International projects
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Regular improving of your current knowledge
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Possibility to start cooperation in USA
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Private Medical Care
Visit Our Page www.alphaitus.pl
