For our Client, an international SSC with the office based in Cracow, we are looking for candidates interested in the position of:
Sales and Services Support Manager
Kraków
Nr ref.: 5741
Requirements:
- Minimum 4 years of experience in leading a large, multi-layered teams in SSC/BPO environment
- Experience in managing Sales Support/ Back Office department
- Fluent English
- Extraordinary customer needs awareness and focus.
- Excellent communication and interpersonal skills. Ability to manage conflict.
- Experience in setting and monitoring performance (through SLAs, objectives and KPIs)
- Pro-active approach and proven track record of driving improvement initiatives.
- Creative problem solver and effective decision-maker.
- Ability to operate under pressure and tight deadlines.
- Positive ‘can do’ attitude and open mind.
Responsibilities:
- Management of Sales Administration department
- Providing leadership and governance to the Team Leaders and their teams to ensure the excellent standard of service
- Cooperate with Transition Project Team to assure seamless knowledge transfer
- Establish a firm process governance. Develop systems and processes through continuous improvement initiatives including Lean/Kaizen activities.
- Delivery of Sales Administration activities, assuring that the service performance meets objectives and agreed targets
- Manage relationships with key internal customer representatives enabling efficient issues resolution
- Promote customer focus culture within the department and wider SSC organization. Leading by example, driving and rewarding behaviors focused on customer’ needs and requirements
- Participate in the new Sales Administration organization development across the SSC platform
- Support the Sales Administration teams in terms of staffing, performance management, rewards management and learning / training delivery
We offer:
- A possibility of taking part in setting up a new department
- Participation in interesting and challenging projects in global structures
- Opportunity to develop and broaden skills
- Attractive salary, bonuses and benefits package
- Challenging work atmosphere
