Sales Solutions and Planning Manager

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

The FedEx family of companies represents a $30 billion corporation that offers the broadest array of transportation, e-commerce and supply chain solutions in the world. The largest of the companies is FedEx Express, which provides the most reliable express delivery service, delivering in one or two business days to over 220 countries around the globe. FedEx Express serves customers in five large geographical regions, our region being Europe, 

Sales Solutions and Planning Manager

Job Purpose:
Supports EMEA in realising the Customer Experience strategy and in growing and protecting revenues and the Customer base for GAM, RAM, global sales and aspects International Direct Distribution. Recommends strategies and tactics relating to Sales solutions, care and support for defined Customer groups that contribute to service excellence, invoking Customer loyalty, and enabling the Team to close additional business. Leads the development and implementation of effective standards, processes, procedures, technology and measurement tools. Manages a remote Team ensuring they have the competency and tools to achieve the required service levels and gaols.

Key Accountabilities:

1. People Management - Uses structured processes and best practice methods to recruit and develop a sales support team based in multiple countries. Sets clear performance expectations and uses coaching and the PR process as a basis to monitor and manage individual performance, and to ensure meaningful feedback and performance improvement.

1. Building Customer and Business Knowledge - Uses structured methods to lead a team in developing and maintaining knowledge of FedEx (strategies, tactics, processes, roles etc), the business (competitor, service industry), and Customer environment (industry, requirements etc). Includes leading/participating in benchmarking of best practices with other FedEx regions world-wide and of practices and trends in other blue-chip companies. Evaluates findings and incorporates in recommendations or shared learning.

1. Strategy Development - Contributes to the development of effective EMEA strategies and tactics for the Sales solutions and Support group, that take account of business results needed and the motivational impact on people. Involves aligning with Sales, Marketing and CE groups within EMEA, other regions and the US in order to ensure a consistent and cohesive approach.

1. Implementing the Strategy - Leads the evaluation, development and deployment of EMEA wide processes, initiatives, standards and tools, which are focused on providing exceptional service support for identified Customer groups. Implements global, regional and local solutions that support timely and effective problem resolution, pro-active customer care, and Customer loyalty and revenue growth.

1. Alignments - Builds and maintains effective alignments within EMEA and other regions in order to optimise achievement of the Customer Experience, service and revenue goals. Initiates and/or co-ordinates actions needed to ensure mutual understanding of requirements and agreement on actions needed to effectively resolve issues, and grow or protect revenue. Includes working with the different direct sales groups to understand Customers' current and future business needs and identify ways to improve service, revenue or customer commitment to FedEx.

1. Customer Solutions and Support - Leads and co-ordinates the team in the provision of effective sales solutions, care and support, including provision of timely feedback and taking action to avoid problem recurrence. Identifies trends/issues across the Teams and leads corrective actions. Accompanies Field Sales (GSM, DSM, and BDM and their MDs) on visits to ‘Key’ Customers and provides expertise, advice and practical support in developing tailored customer solutions/resolution of service issues.

1. Goals and Expectations - Contributes to the development of goals and objectives for the SS&S Team. Sets and communicates stretching and focused performance expectations and standards for the Team and ensures relevant groups understand and are aligned on achievement (Training, performance targets, design of performance review criteria, P&P for customer care etc). Evaluates individual and team results versus the goals set etc and provides appropriate feedback with revisions to goals when needed.

1. Managing Revenue and Costs - Supports revenue generation through effective selection and prioritisation of support for ‘strategic accounts’ that will deliver the optimum R.O.I. Evaluates performance of selected accounts and takes necessary action to ensure required results are achieved. Contributes to the control of expenditure by managing the annual expense budget to ensure ongoing costs are justified and controlled and remain within the agreed budget parameters. Seeks and implements opportunities to improve productivity or the use of resources.

1. Measuring and Reporting Results - Supports Sales Executive Management planning and decision making by developing and/or using effective monitoring, measuring and reporting tools to track performance. Includes providing evaluation and interpretation of results and recommendations for improvements.

Requirements:
We are looking for mature leader with experience in managing sales support or operations support function. Ability to see bigger picture and contribute to designing business development strategies is required. We are looking for true people leader, with excellent analytical skills and ability to understand broad business concepts and plans. Experience in designing compensations strategy for sales force will be an asset.

Successful Candidate will be offered a challenging position in rapidly growing organization, with multiple development opportunities. Hired person will be highly exposed to global Senior Stakeholders, and will be involved in decision making process related to sales planning and designing sales compensation system. The role involves managing a team of 5-10 Analysts. Competitive salary and benefit package is also part of the deal.

Prosimy o dopisanie następującej klauzuli „Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w ofercie dla potrzeb procesu rekrutacji zgodnie z Ustawą o ochronie danych osobowych z dnia 29.08.1997r., Dz. U. Nr 101, poz. 926 ze zm.” Numer w rejestrze agencji zatrudnienia: 361 hays.pl